7 Deadly Sins of Service
Area of Expertise
Company Culture & Inclusivity
Teamwork & Communication
"I'm not sure why we bothered with the rest of the conference when all people talked about for the next two days was Petra Marquart. You grabbed them by the lapels at the start of your talk and riveted them to their seats until the end. The best comment was, 'I want to be that woman's agent.' Thanks for a job very well done." -Minnesota State Lottery
Petra Marquart is an inspirational speaker who has received rave reviews at conventions and conferences around the globe. She is principal in See ME, Inc., a Minnesota-based company dedicated to helping long-term-care communities deliver world-class service. The label customer service expert absolutely rings true.
Petra clicks with audiences because she seems to be like them; she’s genuine and honest; she makes them laugh and think and feel all at the same time; and that when she stops speaking, they want more.
Customer service is her passion. Petra believes that great service moves mountains, both on the job and off. It's about doing right, giving a hoot, and treating people well.
Petra has written customer service training programs for:
Mall of America
US Department of Veteran Affairs
Target Center Arena
Fairview University Health Systems
And many others
Whether speaking on customer service, leadership, personal power or performance, Petra’s skilled stage presence comes, in part, from her experience as a performer in Las Vegas with such stars as Elvis Presley, Tina Turner and some of the most recognized names in the world.
The 7 Deadly Sins of Service
Leading a Service-Based Organization
Dealing with Difficult Situations & Emotional People
Creating a Positive Work Culture
Managing Quality Service During Change
Embracing the Power to Perform
>> Career Highlights
“Petra is a dynamite speaker. She is able to create electricity in the room! ”
"I'm not sure why we bothered with the rest of the conference when all people talked about for the next two days was Petra Marquart. You grabbed them by the lapels at the start of your talk and riveted them to their seats until the end. The best comment was, 'I want to be that woman's agent.' Thanks for a job very well done."
-Minnesota State Lottery
>> Basic Set-Up Needs
>> Sample Introduction
>> Pricing Information